# Insights

AI-generated insight cards over your own data, with a quality-trend list per service.

The **Insights** page surfaces what Brizz notices in your data on its own — a feed of AI-generated insight cards, alongside a quality-trend list for the service you're looking at. It's the "what should I know that I didn't think to ask?" view.

## What it is

Insights is a page of **AI-generated cards**. Where the other pages answer questions you pose, Insights raises observations you didn't — patterns, shifts, and notable findings Brizz pulled out of your traffic and wrote up for you to read.

## How insights are generated

Insights are generated by **AI over your own data**. Brizz analyzes the sessions, issues, and metrics for the selected service and writes up what stands out as short, readable cards. They're derived from your actual traffic, not a fixed template — so what shows up reflects what's happening in your agent.

## Reading cards and trends

- **Insight cards** — each card is one observation, written to be read at a glance. Treat a card as a lead to follow, not a final verdict; click through to the underlying page to confirm and dig in.
- **Quality-trend list** — for the selected service, a list of how quality is trending, so the headline cards sit alongside the direction things are moving.

Insights are scoped to the **selected service** — switch services to see that service's insights and trends.

## Archiving

When you've read a card and don't need it in your feed, **archive** it. Archived insights move out of the main view into a separate **archived view**, so your active feed stays focused on what's current while nothing is lost — open the archived view any time to revisit what you've cleared.

## How to act on it

1. **Skim the feed, then verify.** A card is a starting point; open the page behind it before you act on the observation.
2. **Archive as you go.** Clear cards you've handled so the feed reflects what still needs attention.
3. **Ask a follow-up.** When a card raises a question, take it to the [AI assistant](/docs/platform/ai-assistant.md) to dig into the specifics.

## Availability

Any member of the tenant can view Insights. Your tenant needs the insights feature enabled.

## See also

- [Issues](/docs/platform/issues.md) — the problems insights often point you toward.
- [AI assistant](/docs/platform/ai-assistant.md) — ask follow-up questions about what an insight surfaced.
- [Overview](/docs/platform/overview.md) — where headline insights also surface.