# Leaderboard

Rank users, organizations, and segments by activity, cost, satisfaction, outcomes, and more.

The **Leaderboard** tab ranks the entities in your data — users, organizations, and segments — so you can see who's at the top and who's at the bottom on the metric you care about. It's your "who are my best and worst accounts?" view. Reach it at `/dashboard?tab=leaderboard`.

## What it is

The Leaderboard is an **entity ranking**. It orders users, organizations, or segments by a chosen metric and shows you both ends — the leaders and the laggards. This is a ranking of *who*, not a comparison of models or prompts: it tells you which accounts and segments are doing best and worst, not which agent version performs better.

## What it ranks

Pick the kind of entity to rank:

- **Users** — individual end users (see [Users](/docs/platform/users.md)).
- **Organizations** — accounts (see [Organizations](/docs/platform/organizations.md)).
- **Segments** — groups defined by a shared attribute.

Each ranking shows both **top and bottom** — the strongest and the weakest on the selected metric — because the bottom of the list is often where the actionable problems are.

## The metrics

Rank by any of a spread of metrics, including:

- **Active days** — how many distinct days the entity showed up.
- **Sessions** and **messages** — how much they used the agent.
- **Cost** — what they cost.
- **Satisfaction** — how happy they were.
- **Outcome / task-completion rate** — how often their sessions ended successfully.
- **Issue count** — how many problems they hit.

The metric picker is the source of truth for what's rankable — trust it over any fixed list here.

## How to act on it

1. **Read both ends.** The top tells you who your power users and healthiest accounts are; the bottom tells you where churn and frustration are concentrated.
2. **Rank by outcome or satisfaction, not just volume.** A high-volume account with a low completion rate is a support risk hiding behind a big number.
3. **Cross-check a low ranker in its detail table.** When an account sits at the bottom, open it in [Users](/docs/platform/users.md) or [Organizations](/docs/platform/organizations.md) to see what's dragging it down.

## Availability

Any member of the tenant can view this tab. It's on by default — if you don't see it, your tenant has turned it off.

## See also

- [Users](/docs/platform/users.md) — the per-user table behind user rankings.
- [Organizations](/docs/platform/organizations.md) — the per-organization table behind org rankings.