# Overview

Your tenant's home page — a single-screen read on agent health, top problems, and emerging behavior.

The **Overview** is the landing page for your tenant: one screen that answers "how is my agent doing right now?" before you drill into any single page. It stitches the headline numbers, the worst problems, and the newest behavioral patterns into panels you can scan in a few seconds.

## What it is

The Overview is a page of read-only panels, each summarizing one area of analysis. It's built to be glanced at — every panel links through to the full view behind it, so the Overview is where you start and the specialized pages are where you finish.

## What each panel tells you

- **KPI strip** — the headline metrics across the top: the top-line counts and rates that frame everything below.
- **Agent Health Score** — a single rolled-up read on how well your agent is performing, so you can tell "good week / bad week" at a glance.
- **Top Issues** — the highest-priority problems detected across your traffic, a shortlist of the full [Issues](/docs/platform/issues.md) triage view.
- **Failure Breakdown** — how failures split across categories, so you can see whether the pain is runtime, content, or product.
- **Journey treemap** — the common paths users take, sized by volume and annotated with trend — a compact view of [User journeys](/docs/platform/user-journeys.md).
- **Emerging Intents** and **Emerging Journeys** — what's newly surging in what users ask for and how they move through your agent, the leading edge of [User intents](/docs/platform/user-intents.md) and journeys.
- **Live users** — how many users are active right now.
- **Platform-status footer** — a quick health read on the platform itself, at the bottom of the page.

Each panel is a summary. Treat a number that looks off as a prompt to click through, not a conclusion.

## Getting data to appear

A brand-new tenant sees an **onboarding empty state** instead of populated panels — there's no data to summarize yet. Send your first sessions (see [Sessions](/docs/platform/sessions.md)) and the panels begin to fill.

Some panels stay **locked behind an overlay** until your tenant has enough sessions to make the summary meaningful — analysis like journeys and emerging patterns needs a minimum volume before it produces a stable read. Cross that session threshold and the locked panels populate on their own; there's nothing to switch on.

## How to act on it

1. **Read top-to-bottom, then click through.** The Health Score and KPI strip tell you *whether* to worry; the panels below tell you *where*; the linked pages tell you *why*.
2. **Start triage from Top Issues.** It's the shortlist — open the full [Issues](/docs/platform/issues.md) page when you need the rest.
3. **Watch the emerging panels for surprises.** A new intent or journey that appears here often signals an unplanned use case worth a closer look.
4. **Use the Overview as a standup screen.** It's the fastest shared read on agent health for a team check-in.

## Availability

Any member of the tenant can view the Overview. The Journeys and Intents panels are plan-gated — if they show as locked, your plan doesn't include them yet.

## See also

- [Sessions](/docs/platform/sessions.md) — drill into the conversations behind the numbers.
- [Issues](/docs/platform/issues.md) — the full triage view behind the Top Issues panel.
- [User journeys](/docs/platform/user-journeys.md) — the journeys behind the treemap.
- [User intents](/docs/platform/user-intents.md) — the intents behind the Emerging Intents panel.
- [Custom dashboards](/docs/platform/custom-dashboards.md) — build your own board when the Overview doesn't frame data your way.